51: Smoke Ring Contract
As Chief Commercial Officer at Crescent Hotels and Resorts, Dawn Gallagher has her dream job. By continuing to change her criteria for success, Dawn has followed a path through reservations, revenue, and sales that parallels nicely with the industry's evolution into commercial strategy. Susan and Dawn talk about empathy through ops, avoiding external pressure, and blowing smoke rings.
Find more about what we talked about in this episode here.
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