125: Stand in the Room

 

Michèle Kline and Stephanie Leger bonded over WTF hotel moments in their work and travels, so it only made sense for them to come together to "walk the floors" as hospitality trainers and podcasters. Susan, Stephanie, and Michele talk about service, junk fees, and awkward lurking.

More from what we talked about in this episode:

Stephanie Leger on LinkedIn

First Rate Hospitality

Michèle Kline on LinkedIn

Kline Hospitality Consulting

Walk the Floors

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73: Mafia Champagne Nights with Brian Proctor

48: Go At It Boldly with Annie Holcomb and Alex Husner

69: Our First AI Guest with Josiah Mackenzie

 
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126: Jailhouse Ad Copy

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124: Don't Tell Mom