How to stop the shift show with hourly employees with Scott Greenberg, former Edible Arrangements owner and author of Stop the Shift Show: Turn Your Struggling Hourly Workers into a Top-Performing Team. Susan and Scott talk about what's still wrong with dining out and hard vs. soft needs.

How to handle a tight labor market with Brian Miller, CEO of Patrice & Associates.

How to offer respect and recognition to new hires

How to say yes even when it's a no

How to think about a hospitality degree

How to use emotion to lead hotel teams

How to market your open hotel positions to top talent

How freelance talent is helping the events business evolve.