21: Check Your Bible, Folks
How to diversify your business by leaning into your core competencies and values
20: Restaurant Under the Sea
How to use customer feedback to create new offerings in your business
19: Welcome to Last Call
How to approach your hotel's marketing strategy in extremely fluid times
12: This is Not the Norm
How to create guest experiences that result in extraordinary online reviews.
06: Dog Show Flight Delay
How to market a hotel investment and a mission at the same time.
05: Kind of a Surreal Moment
How to increase guest lifetime value with new revenue sources.
04: Don’t Wanna Be Pitch-Slapped
How to market proactive, professional sales to your internal hotel team.
02: We’re NOT Idiots
How to ignite financial performance by focusing on the customer, not your hotel.